Refund policy

Return & Refund Policy

Hey there! 👋

We totally get it — sometimes things don’t go as planned. Here’s the lowdown on how we handle returns, replacements, and refunds.

No Returns, But Replacements or Store Credit Available

We’re a small team, and processing returns can be costly with shipping and payment fees. That’s why we don’t offer standard returns or cash refunds.

However, if there’s an issue with your order — like damage, a defect, or receiving the wrong item — we’ve got you covered with a 7-day replacement or store credit policy.

If a replacement isn’t possible (for example, the product is out of stock), we’ll issue a refund as store credit in the form of a coupon code that you can use on your next purchase.

Please note that refunds will not be issued to your original payment method.

Replacements are usually shipped within 3–5 working days once approved.

How to Request a Replacement or Store Credit

Reach out to us via email at care@the-redline.com within 7 days of delivery and include:

  • Your order number
  • Photos or videos clearly showing the issue
  • A short note describing what went wrong

We’ll review your request within 2 working days and guide you through the next steps.

What’s Eligible for Replacement or Store Credit

  • You received the wrong item
  • The item is damaged or defective

What’s Not Eligible

  • Change of mind
  • Minor color or design variations (screen display differences can happen!)
  • Incorrect size/model ordered by the customer

Exchange of Size

Need a different size? No worries! We offer size exchanges, but a small shipping fee applies. The item must be unused, unwashed, and in its original packaging with tags intact.

Once we receive the shipping fees from you, we will process your replacement or exchange asap.

Shipping Costs

Shipping charges for replacements or exchanges are the customer’s responsibility, unless the item received was damaged or incorrect.

Store Credit Details

  • Store credit will be issued only after we've received the item and it must be unused, unwashed, and in its original packaging with tags intact.
  • Store credit is issued as a coupon code equal to the product’s value that you've paid while placing the order.
  • The coupon is valid for 6 months from the date of issue.
  • Store credit cannot be exchanged for cash.
  • Store credit coupon code is only sent to your email ID from which you've placed your order. So please make sure that it won't go into your spam, promotion folders etc.

No Refund, Returns or Replacements for Digitally delivered Goods/Services.

  • For Goods/Services delivered to you digitally via email or any other means (for example - digital prints, digital posters, phone/desktop wallpapers etc), No refunds or replacement is provided.

Thanks for Understanding!

We truly appreciate your support — every order means a lot to us! We’ll always do our best to make things right and keep you happy.

Cheers,
Mayank Sharma
Redline_F1